calibrating

I pulled it up in Photoshop and it looks really good.  Maybe a little red around her left cheek, but my guess is that's more makeup than color balance. 

One thing I've had problems with in the past is embedding the wrong color profile.  White House used to only accept sRGB files and I sent one to them that was Adobe RGB by mistake and it came back looking bad.  They've since fixed it to where they'll accept any profile.

Can't you send Zook prints from another lab and have them just bind them?  Maybe I'm thinking of another binder, but I thought Zook offered that as an option.  If they do you could get them printed from a lab you're familiar with.

There's nothing wrong with that. 

reddish yep.

Susie, has the lab you've been using recently been adjusting your images at all?  Maybe Zookbinders didn't touch them, but your regular lab has been making minor corrections.  You also have to realize that they are probably using different printers with different profiles for them as well, and different papers, etc.

The image looks reddish to me, too.  It's not dark or contrasty here, but you have to realize that the paper can't reproduce what you see on the computer.  This is partly because RGB values below about 8 will go solid black with no detail on most papers and also because the images we see on the computer are backlit, and prints are reflected light.  Viewing conditions and editing conditions can also have an affect.  Not to mention that caffeine, stress, exhaustion, and lateness of the hour all can change the way our eyes and brains percieve what we see.

OK, so maybe I'm too picky... but I doubt it .  Once you start trying to match your screen with your printed output, you will gain an understanding of the potential frustration and technicalities to making everything match.  If you don't want to invest in the time and expense of getting it figured out, you really need to just find a lab that can reproduce what you want consistently and let them have at it.  You will still do your editing, but your lab will make final color and contrast adjustments for making the prints the way you expect them to be.  Find a lab that will spend the time to do this for you.  Talk with Zookbinders and work out with them what it will take to get your prints how you want them to be; from then on all will be good.  As long as they have some good technicians and a consistent and well-calibrated system (which I am sure they do), you will be just fine with editing the way you are used to.

Travis

Red walls?  Oh my gosh, that just saved me the same frustration.  I moved my computer into the main living area of my house about two years ago so I wasn't so isolated from my family while processing weddings.  The walls where I am at are currently white.  A couple days ago I picked up a ton of red paint samples at the store because I was about to paint my dining room red, which is where my monitor is right now!!!!
Ok, I will hold off on that.  Thanks.

Travis, I was teasing about the picky thing.  And no, the last two labs I have used didn't color correct at all.  I made sure of it, especially in the beginning so I could make sure I liked the results.  When I started printing with Snelson's recently I had a little problem with red in my prints, more so than from the other lab.  I fixed it to where I was satisfied.
Zook is just now starting to do prints, well it's been a year or so.  They don't do any color correcting at all.  I talked to a technician on the phone for a long time yesterday.  I really don't want to have different color profiles set up for each lab, because I want to edit a picture once, not each time depending on where I process.  So I think I am going to get work to get good prints from Zook that are straight prints and then let Snelson's (local lab) do color correcting.
Sound like a good plan???  I thought about it all last night.  Now I am tired... guess I better get some caffeine.... oh wait...